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Can I cancel or change my order?

Asked 2 years ago
Modell's has specific policies regarding order cancellations and changes. Generally, once an order is placed, there is a limited time frame during which an order can be modified or canceled. If the order is still being processed and has not yet been shipped, customers may have the opportunity to make changes or cancel it through their online account or by following the provided guidelines on the Modell's website. However, if the order has already shipped, making changes becomes much more complicated, and cancellation might not be possible. In such cases, it may be necessary for customers to initiate a return after receiving the item. For the most accurate and up-to-date information, it is advisable to check the specific section of the Modell's website that addresses order modifications and cancellations. This section typically outlines the steps to take and any potential limitations. Additionally, it contains contact details should you need assistance.
Answered Sep 8th 2025

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