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What should I do if I received the wrong item?

Asked 2 months ago
Receiving the wrong item can be frustrating, but there are steps you can take to resolve the issue. First, it is advisable to review the order confirmation and any accompanying information to confirm what was originally ordered. This will help clarify whether a mistake has indeed occurred. Next, the best course of action is to check the website for their return and exchange policy, as different retailers may have varied procedures for handling such situations. Typically, Mbstores.com provides a clear return policy that outlines the steps a customer should follow if they receive an incorrect item. Customers are usually required to contact customer service to report the issue. Though this platform does not directly handle inquiries, looking for contact information on the current Mbstores.com website may provide you with the most accurate and timely assistance. Once you reach out to customer service, it is helpful to have your order number and any relevant information at hand. They will guide you through the return or exchange process to ensure you receive the correct item as soon as possible.
Answered Oct 17th 2025

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