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What should I do if I receive a damaged or incorrect item?

Asked 4 months ago
If a customer receives a damaged or incorrect item from Lakeside.com, it is generally recommended to review the return and exchange policies outlined on their official website. Typically, customers are encouraged to inspect their orders promptly upon arrival. If the item is damaged, it is important to take clear photographs of the damage for documentation purposes. For incorrect items, comparing what was ordered with what was received will help clarify the issue. Customers usually have the option to initiate a return or exchange within a specific time frame. They may be required to fill out a return form, which is often made available on the website. Packaging the items securely and including all original elements, such as tags or accessories, is crucial. Shipping information and any associated return labels may also be provided by Lakeside.com. For precise instructions regarding returns, exchanges, and any required documentation, checking the current web page will be beneficial. It ensures that customers have the most accurate and up-to-date guidance for any issues they may encounter with their orders.
Answered Aug 1st 2025

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