© GetHuman Inc.

How can I track my order on JD.com?

Asked 4 months ago
To track an order on JD.com, a customer would typically start by logging into their account on the JD.com website or mobile app. Once logged in, they can navigate to the "My Orders" section, where they can find a list of all their recent purchases. Each order should have an associated tracking number. By clicking on the order, the customer can view the shipment status and delivery updates. JD.com generally provides detailed tracking information, which can include the location of the package and estimated delivery times. In addition, customers might also receive email notifications or text updates regarding their order status. If a customer has any trouble finding their tracking information, it is often helpful to refer to the support section of the JD.com website or consult the specific order details there for more clarity.
Answered Aug 11th 2025

Need further help?

Type out your followup or related question and we will get you an answer right away.

Similar Questions

Ask a Question All JD.com Questions

Need to contact JD.com?

If you need to talk to JD.com customer service, now that you have the answers that you needed, click the button below.
Contact JD.com

JD.com

Find a list of many popular JD.com questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
JD.com Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!