What is your returns and exchange policy?

JD Milano has a returns and exchange policy that is designed to provide customers with a simple and effective way to manage their purchases. Typically, if a customer is not satisfied with an item, they can return or exchange it within a specified time frame, often within fourteen days from the date of receipt. The items must be in their original condition, including any packaging, tags, and accessories that came with the product. To initiate a return or exchange, customers are generally advised to keep their receipts or order confirmations, as these documents are often required to process the return or exchange request. It is crucial to ensure that the products have not been worn or damaged, as JD Milano typically emphasizes the importance of returning items in a sellable condition. Customers may also need to be aware of the return shipping costs, as these may or may not be covered by JD Milano depending on the specific circumstances surrounding the return. For example, if the return is due to an error on their part, such as sending the wrong item, there is usually no charge for return shipping. For the most accurate and current details regarding the returns and exchanges policy, including specific instructions and potential exceptions, it is recommended to visit the official JD Milano website. There, customers can find comprehensive information and guidance related to their returns and exchanges.