What should I do if I receive a damaged or defective product?

If a customer receives a damaged or defective product from Giantnerd.com, the recommended course of action is to first assess the nature of the damage or defect. It is essential to document the issue clearly, which can be done by taking photographs of the product and its packaging. This documentation will be helpful when addressing the situation further. Next, customers should reference the return policy provided by Giantnerd.com. This policy typically outlines the necessary steps for returning a damaged or defective item. It usually includes information on the time frame within which a return must be initiated, as well as any specific conditions that must be met for the return to be accepted. Customers should then look for instructions on the website regarding returns or exchanges. In most cases, there will be a dedicated section detailing how to proceed with returns due to damage or defects. This might involve filling out a return form or communicating directly through an online platform. The last step generally involves shipping the item back to Giantnerd.com as instructed. It is advisable for customers to keep the original packaging and any included materials until the return process is completely resolved. In conclusion, for a smooth resolution, it is important to follow the guidelines set forth by Giantnerd.com, ensuring that all necessary steps are taken to address the damage or defect in a prompt manner. For the most accurate and up-to-date information, customers are encouraged to refer directly to the current web page of Giantnerd.com.