What should I do if my order is damaged or defective?

If your order from Geeks Vision is damaged or defective, there are typical steps you can take to resolve the issue. First, you should thoroughly examine the item and its packaging to assess the extent of the damage. It is recommended to take clear photographs of both the damaged product and the shipping box, as this can serve as helpful evidence when addressing the issue. Next, you may want to refer to the company’s website for specific return policies and procedures related to damaged or defective items. Most companies have designated sections addressing returns and exchanges, as well as instructions for initiating the return process. This could include filling out a return form or contacting customer support directly for assistance. When reaching out, it is important to provide all necessary information, including your order number, a description of the problem, and the photos you previously took. This will facilitate a quicker resolution. Finally, make sure to keep records of all communications, as this may help in following up on the status of your request. Please visit the Geeks Vision website to find the most current information regarding their policies and procedures on how to handle damaged or defective orders.