What should I do if my furniture arrives damaged?

If furniture from Furniturerow.com arrives damaged, it is important to address the issue promptly to ensure a resolution. First, inspect the furniture carefully upon delivery. Take note of any visible damages, such as scratches, dents, or structural issues. It is advisable to document the damage with photographs, which can be useful when filing a claim or discussing the issue with customer service. After assessing the damage, your next step is to review the delivery confirmation paperwork. Often, the terms and conditions related to damaged items are outlined there. If you find that the furniture has sustained significant damage, it is recommended to contact the delivery service if they were responsible for the delivery, as they may have specific protocols in place for such situations. For issues related directly to Furniturerow.com, it may be useful to proceed to their website to find detailed instructions on how to report damaged items. The current web page should provide information on their customer service policies, including any necessary contact information and the steps needed to file a claim. Generally, most retailers request prompt reporting to ensure that damaged merchandise is replaced or repaired in a timely manner. In many cases, retailers like Furniturerow.com will work with customers to resolve these matters satisfactorily, whether that means arranging for a replacement item, repairs, or issuing a refund. Being organized and proactive in addressing the issue is key to achieving a positive resolution.