What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item from FootballFanatics.com, it is important to address the issue promptly. First, you should review the return and exchange policy available on the website, as this will provide guidance on the specific steps to take. Typically, you may be required to return the item in its original packaging, along with any tags or accessories that were included. Next, document the issue by taking clear photographs of the damaged or defective item. This evidence may be necessary when communicating the problem. Most commonly, customers are asked to initiate a return request through their account on the website or by visiting the customer service section. If you do not have an account, you may find relevant information regarding returns and exchanges easily on the customer service page. Once the return is initiated, you will receive instructions on how to send the item back. It is advisable to act swiftly to ensure that you adhere to any time limits for returns. If you have any specific questions during this process, the website should have resources available to guide you.