What is your policy on defective products?

Empirecovers.com understands that receiving a defective product can be frustrating for customers, and they strive to address such issues promptly and fairly. Typically, their policy regarding defective products allows customers to request a replacement or a refund, depending on the specific circumstances of the case. It is generally recommended that customers inspect their products upon receipt and notify Empirecovers.com as soon as possible if they encounter any defects or issues. To initiate the process, customers may need to provide relevant information, such as order details, photographs of the defect, and a description of the problem. This helps ensure that the issue is clearly communicated and assessed efficiently. Empirecovers.com guides customers through the steps necessary for the return process and typically provides further instructions on how to send defective items back, if necessary. For exact details concerning the policies on defective products, including timeframes for reporting issues and the types of products covered under warranty, it may be beneficial to check the relevant sections of the Empirecovers.com website. There, customers can find the most current and detailed information regarding their policies.