What is your procedure for handling lost shipments?

E-Dimensional has established procedures for handling lost shipments to ensure a smooth resolution for customers. If a shipment appears to be lost, the process typically begins with verifying the shipping information and the tracking details. Customers are encouraged to track their order using the tracking number provided upon shipment. This can help in determining whether the package is delayed, misdelivered, or genuinely lost. Should the tracking information confirm that a package is missing, customers can initiate a claim with the shipping carrier. E-Dimensional may assist in this process by providing necessary documentation such as proof of shipping and any relevant purchase details. In cases where a shipment is confirmed lost and the carrier accepts responsibility, E-Dimensional might issue a replacement or refund based on their policies. It is important for customers to check the specific guidelines regarding lost shipments, as they can vary depending on factors such as shipping method and order value. Customers are advised to review the policies outlined on the E-Dimensional website for the most accurate and detailed information regarding lost shipments. This resource will provide clarity on what steps to take and what information is required to facilitate a resolution. It is always beneficial to stay informed and proactive when dealing with shipment issues to ensure prompt assistance.