What should I do if I receive a damaged product?

If you receive a damaged product from Eau De Luxe, it is important to take swift action to address the situation. Begin by carefully inspecting the product and documenting any visible damage. Taking clear photographs can be helpful as evidence. After that, review the company's policies regarding damaged items, which can usually be found on their website. There might be specific instructions on how to report damage or initiate a return or exchange. It is generally advisable to reach out to their customer service as soon as possible to report the issue and inquire about the next steps. This prompt communication will help ensure a smoother resolution process. Remember, the company's contact information should be available on their current web page, allowing you to proceed with your inquiry efficiently.