What is your return policy?

Dtydirect.com typically has a return policy that allows customers to return items within a specified timeframe from the date of receipt. Generally, this timeframe is around thirty days, but it is always advisable for customers to refer to the most current information on the Dtydirect.com website. Items that are eligible for return must usually be in their original condition, meaning they should be unused, unopened, and include all original packaging and accessories. It is important to note that certain items may be exempt from return, such as personalized or custom products, perishables, or items marked as final sale. Customers often need to initiate the return process, which may involve contacting Dtydirect.com for a return authorization number or specific instructions. It is essential for customers to keep their order confirmation or receipt, as this can help facilitate the return process. Once the returned item is received and inspected by the Dtydirect.com team, refunds are typically processed based on the original payment method used for the purchase. It is advisable for customers to allow some time for the refund to reflect in their account, as processing times can vary depending on the bank or payment provider. For the most accurate and detailed information, customers should always check the return policy section on the Dtydirect.com website or the specific product page to ensure they have the latest updates and requirements regarding returns.