What is your policy for lost or damaged items?

Dryclean USA, Inc. has a clear policy regarding lost or damaged items to ensure customers understand their rights and the procedures in place. Generally, when a customer hands over items for cleaning, Dryclean USA takes responsibility for their care. However, it is important for customers to note that the company follows specific procedures to address issues related to loss or damage. If an item is reported lost or damaged, Dryclean USA usually asks customers to provide proof of the item, such as a receipt or a description of the garment, along with the ticket number issued at the time of drop-off. This aids in tracking the item and understanding the circumstances surrounding the issue. Once the information is received, Dryclean USA reviews the case thoroughly. They strive to reach a fair resolution, which may include refunding the cleaning charges, offering reimbursement for the item's value, or even replacing the item depending on the specific situation. For the most accurate and detailed information, customers are encouraged to consult the current policy directly on Dryclean USA's official website or to refer to their service agreement. This way, customers can familiarize themselves with the procedures and any specific conditions that might apply.