What should I do if my jewelry is damaged or defective?

If you find that your Dogeared jewelry is damaged or defective, it is generally advisable to first assess the extent of the issue. For instance, if the piece simply needs adjustment, you might be able to fix it at home. However, if the damage is more significant or the item is defective, Dogeared typically offers a warranty or return policy that may cover such situations. To begin the process, you would usually want to refer to the specific return or exchange policy detailed on the Dogeared website. This information often includes guidelines on how to proceed with returns, whether you can exchange the item or if repair services are available. In many cases, the company will provide an easy way to initiate a return, whether through online submission or through customer service. Be sure to have your order information handy, as this will help expedite the process. It is also wise to take clear photographs of the damaged item, as this can assist in resolving your issue more efficiently. Visit the relevant section of the Dogeared website for detailed information regarding their policies and any applicable contact information. This resource can guide you through the steps you need to take to address the situation effectively.