What should I do if I received a damaged or incorrect item?

If a customer receives a damaged or incorrect item from Discountdressshop.com, it is important to first review the return and exchange policy available on their website. Typically, customers should take clear photographs of the damaged item or the incorrect item received, as this may be required for any return or exchange process. Customers should then gather any relevant order information, such as the order number and details about the item. It is advisable to look for specific instructions regarding returns or exchanges outlined on the website, as these procedures can vary. Generally, there will be information regarding how to initiate a return or exchange, including any required forms to fill out. Following the outlined steps on the website ensures smooth processing. For further assistance or if customers have additional questions, it may be best to refer to the contact information listed on the current web page to obtain the most accurate guidance for their situation.