What should I do if I receive a defective or damaged item?

If you receive a defective or damaged item from CreationWatches.com, the first step is to carefully inspect the product and ensure that it is indeed damaged or defective. It is important to document the issue by taking clear photographs of the product, including any visible damage, as this will aid in the resolution process. Next, you should check the website for the specific return and exchange policy which will provide detailed information on the procedures to follow in such cases. Typically, CreationWatches.com may have a return window during which returns or exchanges can be initiated, so it is advisable to act promptly. It would be wise to gather all relevant information such as your order number, the date of purchase, and any details regarding the defect or damage. This information will be helpful when submitting your request. Many customers find it helpful to review the online resources available on the site, as they often include instructions for returning items. Generally, you may need to fill out a return authorization form if such a process is outlined on the website. Finally, it is recommended to retain all original packaging and materials until the situation is resolved, as they may be necessary for the return process. In summary, carefully document the defect or damage, review the return policy on the CreationWatches.com website, gather necessary information, and follow the outlined procedures for returning the item. This methodical approach will help ensure a smoother resolution to the issue at hand.