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What do I do if my internet service is interrupted?

Asked 5 months ago
If your internet service is interrupted, it is important to follow a series of steps to identify and potentially resolve the issue. First, check to see if other devices in your household are also experiencing connectivity problems. This will help determine if the issue is with a specific device or the entire network. If all devices are affected, verify that your modem and router are powered on and that the lights on these devices are functioning as expected. A quick power cycle can be effective; simply unplug the modem and router, wait for about thirty seconds, and then reconnect them to restart the devices. Next, confirm that all cables are securely connected and that there are no visible damages to the wiring. You may also want to visit your internet service provider's website to check for any service outages in your area, as there may be ongoing maintenance or other issues affecting connectivity. Additionally, consider running any built-in diagnostics tools provided by your device or network equipment. If the problem persists despite these steps, it may be beneficial to look on the current web page for contact information for customer support, as they can provide further assistance specific to your situation.
Answered Jul 15th 2025

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