What should I do if my cooler arrives damaged?

If a cooler from ChicagoCoolers.com arrives damaged, it is important to take action promptly to address the issue. First, carefully examine the packaging and the cooler itself for any signs of damage. Documentation is key; take clear photographs of the damage as well as the packaging materials to provide evidence of the condition in which the cooler arrived. Next, review the return and exchange policy outlined on the ChicagoCoolers.com website, as it typically contains important information regarding damaged items. The website may provide detailed steps on how to proceed, including how to initiate a return or exchange for a damaged cooler. Generally, customers are encouraged to report damages within a specific time frame to facilitate the claims process. Once you have gathered the necessary documentation and reviewed the policy, follow the outlined procedure for reporting the damage. This may involve submitting a form or sending an email with the evidence you collected. It is advisable to act quickly in order to resolve the issue efficiently and to ensure you receive a replacement or refund as applicable. For any specific queries or additional guidance, it may be helpful to check the contact information provided on the website for direct assistance.