What if my Casper mattress has a manufacturing defect?

If a customer believes their Casper mattress has a manufacturing defect, it is important to understand the warranty coverage that Casper provides. Casper typically offers a limited warranty that covers defects in materials and workmanship for a specified period, often around ten years from the original purchase date. A manufacturing defect may include issues such as sagging or indentations beyond a certain depth, flawed seams, or other structural problems that affect the mattress's performance. In the event of a suspected defect, the customer should carefully inspect the mattress and document any issues, including photographs and a description of the problem. Casper often requires this information for warranty claims. It is advisable to refer to the warranty terms and conditions detailed on the Casper website, as these documents outline the specific criteria that must be met for a claim to be considered valid. Once the necessary documentation is prepared, the next step is to follow the process outlined in the warranty information. This often includes reaching out to Casper through their official channels, which can typically be found on their website. The team at Casper is usually dedicated to assisting customers and addressing concerns about defective products.