What should I do if I receive a defective product?

If you receive a defective product from Carlwood Safety, Inc., the first step is to carefully review the return and warranty policy outlined on their website. This policy typically provides guidance on how to handle such matters. It is important to document the defect by taking clear photographs and making notes about the condition of the product upon receipt. This documentation may be helpful if you need to provide evidence of the defect when initiating a return or exchange. Next, you should prepare to initiate the return process. This usually involves filling out a return request form or contacting customer services as specified on the website. Make sure to include all relevant order information, including order number and details about the defective item. Packaging the defective product securely for return shipment is essential to prevent any further damage during transit. In case of any confusion or lack of clarity regarding the process, referring to the customer support section on the Carlwood Safety website can provide you with additional information. Remember, timely action is crucial when dealing with defective products to ensure a smooth resolution.