What happens if an item is lost or damaged?

When an item is lost or damaged during a move with Bohren's Moving, the company follows a specific procedure to address customer concerns. The first step is to report the issue promptly, as timely notification is crucial for a smooth resolution. It is advisable to check the Bohren's Moving website for details on their claims process and the necessary steps for submitting a claim. Bohren's Moving typically offers options for different levels of liability coverage, which may affect how losses or damages are handled. Basic coverage may come at no additional cost, but it usually has limitations on the amount reimbursed based on the item's weight. For greater peace of mind, customers can opt for more comprehensive insurance protection, which may provide a higher payout in the event of an unfortunate situation. In cases of damage, the company may send a representative to assess the situation and determine the extent of the damage. Customers are encouraged to document the condition of their items before the move and maintain any necessary documentation related to the claim. Overall, Bohren's Moving aims to address claims as efficiently as possible and will guide customers through the process to ensure fair resolution.