What is your return policy?

BigCeramicStore.com has a clear and customer-friendly return policy that is designed to provide peace of mind for every purchase. Generally, items that are unused and in their original packaging can be returned within a specified time frame. This allows customers to ensure that their selections are suitable for their needs. It is important to note that certain items may not be eligible for return, such as custom or special order products. When returning an item, BigCeramicStore.com typically requires that the customer initiates the return process, which usually involves obtaining a return authorization. This helps streamline the return and ensures that all necessary steps are followed. Customers are responsible for the return shipping costs unless the return is due to an error made by BigCeramicStore.com, such as receiving the wrong item or a defective product. In this case, the company may cover the shipping costs for the return. Once the returned item is received and inspected, a refund is generally issued to the original payment method. The timing for the refund can vary depending on the payment method and the bank's processing times. For the most current and specific details regarding the return policy, including timelines and conditions, it is highly recommended to visit the official website of BigCeramicStore.com, where the return policy is outlined in detail.