What should I do if I receive the wrong item?

Receiving the wrong item can be an understandably disappointing experience. Bettysattic.com typically takes great care in fulfilling orders, but errors can occasionally happen. In the event that you receive an incorrect item, it is advisable to first review your order confirmation and compare it with the item you received to ensure that a mistake has indeed occurred. Once you have confirmed the mix-up, you may want to check the website for the specific return policy that applies to your purchase. Many online retailers, including Bettysattic.com, often have clear guidelines for returns or exchanges. You may need to document the error by taking photos of the incorrect item alongside the packaging, as this may be helpful in the return process or for any necessary communications. Following the return instructions outlined on the website can facilitate the return or exchange process. If there are specific details or assistance you require, visiting the customer service section on the website may provide additional information on how to resolve the issue. Always ensure to keep the packaging and any included materials when returning items, as this may be required for a smooth return process.