What is the process for reporting a lost or stolen debit card?

If a customer realizes that their debit card has been lost or stolen, it is important to take immediate action to protect their financial information. Bank of Stockton typically advises customers to report the incident as soon as possible to minimize potential fraud or unauthorized transactions. The process generally involves several key steps. First, customers should access the Bank of Stockton website for the most current contact information. Most banks, including Bank of Stockton, provide a dedicated phone number for reporting lost or stolen debit cards. This number is often available 24 hours a day, which allows customers to report the issue immediately. During the call, customers will likely be asked to verify their identity to ensure that they are the rightful account holder. This may include providing personal information, such as the customer's name, account number, and perhaps other identifying information. Once identity verification is complete, the bank will typically freeze the account to prevent unauthorized transactions. The customer may then receive instructions for obtaining a replacement debit card. This can involve requesting a new card online or through the bank's customer service. After that, it is advisable for customers to monitor their account statements closely for any unauthorized activity and report anything suspicious to Bank of Stockton immediately.