How does Asianfoodgrocer.com handle product substitutions?

Asianfoodgrocer.com has a specific policy regarding product substitutions to ensure customer satisfaction. When a customer places an order, the company strives to fulfill it as accurately as possible. However, in cases where a specific item is out of stock or unavailable, they may provide a substitution. This typically occurs when a customer has opted to allow for substitutions during the checkout process. If a substitution is made, Asianfoodgrocer.com aims to select a similar product that matches the original item's characteristics as closely as possible. This could include items of similar brand, flavor, or size. The intention behind this policy is to minimize any inconvenience to the customer and to ensure that they receive a product that meets their needs in the absence of their initial selection. Customers who prefer not to receive substitutions can often indicate this preference during the order process. In that case, Asianfoodgrocer.com will typically make a refund for any items that cannot be fulfilled rather than provide a substitute. The detailed procedures and options for product substitutions can often be found on the website, especially in the FAQ section. It is beneficial for customers to review this information prior to placing their orders to gain a comprehensive understanding.