What should I do if I receive the wrong product?

If a customer receives the wrong product from AllerMates, there are several steps to consider for a resolution. First, it is advisable to check the order confirmation or receipt to confirm what was originally ordered. This can help ensure that there was indeed a mistake. Once that is established, the customer should take a look at the AllerMates website for information on how to proceed with returns or exchanges. Typically, there are specific guidelines for returning items, and it is essential to follow those to ensure a smooth process. Customers may need to provide details about their order, including the order number and the product received, to facilitate the resolution. In some cases, photos of the incorrect product may also be required. It is likely that AllerMates has customer service representatives who can assist with such issues. The website may include a contact page where customers can find the necessary information to get in touch. Adhering to these steps can help clarify the situation and ensure that the correct product is received promptly.