What do I do if I receive a damaged product?

If a customer receives a damaged product from Air Rattle, it is crucial to address the issue promptly to ensure a satisfactory resolution. First, the customer should carefully inspect the item and take photos of the damage as evidence. This documentation can be useful for any discussions regarding the damaged product. Next, it is advisable to review the return policy outlined on the Air Rattle website. Air Rattle typically has clear guidelines concerning returns and exchanges, especially in cases of damaged goods. Following these guidelines will make the process easier. Customers should also prepare a detailed description of the issue, including the order number and any relevant details about how the damage occurred. This information can expedite the review process. Finally, customer support is a crucial step for obtaining assistance. The customer should reach out to Air Rattle's customer service, where representatives are trained to help resolve issues such as damaged products. The contact information for customer support, including phone numbers and email addresses, can be found on the Air Rattle website. Timing is important in these situations, so it is recommended to act quickly to ensure a smooth return or exchange process.