What should I do if my order arrived damaged?

If an order from 15ounce.com arrives damaged, it is important to address the issue promptly to ensure the best resolution. First, carefully examine the packaging and the items within to assess the extent of the damage. Take clear photographs of both the damaged items and their packaging, as these can serve as useful evidence if further actions are needed. Next, check the current web page for the specific return and exchange policy as it may outline the steps to follow for damaged items. In many cases, companies have procedures in place for reporting damage, which may include filling out an online form or sending an email with the necessary details. Typically, providing your order number, a description of the damage, and the photographs you have taken can expedite the process. Once the required information has been submitted, the company may offer a replacement, a refund, or another solution depending on their policies and the specifics of the damage. It is advisable to act swiftly, as there may be time limits for reporting damage in order to qualify for a resolution.