Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Digital Ocean will reply our your email.
Use this link to find customer service help through their website
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As a last, sometimes only, resort- Digital Ocean customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.
How should I prepare for my conversation with Digital Ocean?
If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Digital Ocean, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.
Digital Ocean is a cloud infrastructure provider that offers scalable and easy-to-use cloud computing services to developers and businesses worldwide. It provides virtual machines called "Droplets" that run on SSDs (Solid State Drives) and are pre-configured with various Linux distributions or applications. With Digital Ocean, users can quickly deploy and manage their applications or websites with its user-friendly control panel or through API integrations. It offers a wide range of services, including compute, storage, networking, and databases, to cater to different requirements. Digital Ocean also focuses on simplicity, affordability, and developer-friendly features, making it an ideal choice for startups, small businesses, and individual developers who are seeking reliable and cost-efficient cloud solutions for their projects.
Digital Ocean provides several security features to ensure the safety and privacy of users' data. Firstly, they offer robust network security with isolated virtual machines and built-in firewalls. Additionally, their data centers are equipped with multiple physical and network layers of security, including surveillance, access controls, and strict operational procedures. Digital Ocean also offers secure SSH keys and two-factor authentication to protect against unauthorized access. Users can enable backups and snapshots for data redundancy and disaster recovery. Furthermore, they provide monitoring and alerting services to help identify and respond to potential security threats. Regular security audits and patches ensure the infrastructure is up to date and protected. Overall, Digital Ocean prioritizes the security and peace of mind of their users by offering a comprehensive suite of security measures.
Yes, Digital Ocean offers load balancing through their Load Balancers feature. Load balancing allows distributing incoming network traffic across multiple servers to ensure optimal performance and reliability. Digital Ocean's Load Balancers can be easily configured and managed through their user-friendly control panel or API. This feature eliminates the single point of failure and improves the overall availability of applications. Load Balancers can be created and customized to meet specific needs using a variety of algorithms, including round-robin, least connections, or IP-based. Additionally, Digital Ocean's Load Balancers provide advanced health checks, SSL termination, session persistence, and automatic failover, allowing users to efficiently scale their applications and handle increased traffic while maintaining high availability.
Click the link above to get answers to just about any Digital Ocean customer service question, including step by step guides for the most complex issues. Or detail your problem below and we will get you answers instantly.
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Conclusion and closing notes
You came here to see Digital Ocean's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Digital Ocean agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Digital Ocean anyways and help you with your issue. Over the last 18 months, 2,040 customers like you have come in search of a phone number for Digital Ocean and helped us confirm they don't have one. Common reasons that people try to call Digital Ocean customer support department include and other customer service issues. Rather than trying to call Digital Ocean first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via email or web. Unfortunately, right now Digital Ocean doesn't have any phone numbers. It's not always clear what is the best way to talk to Digital Ocean representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
How GetHuman Helps If Digital Ocean Had a Phone Number
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Digital Ocean, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Digital Ocean customers like yourself.
GetHuman does not provide call center services or customer support operations for Digital Ocean. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Digital Ocean. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.