A:Repeat "Representative" until you are transferred.
Q:Is this phone number operational 24 / 7?
A:Not at this number; hours here are Mon-Fri 7am-7pm EST.The least busy day is Friday, and the most busy day is Thursday.See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Thursday, and the shortest are on Monday.
This is the #2 most popular CenterPoint Energy phone number out of 4. Click below to go back to the main customer service number and other contact information:
Main phone number · Toll-free · Calling this CenterPoint Energy number should go right to a real human being · Smell gas or suspect a gas leak, say "emergency" or press pound. To get started, what's the primary phone number on your account? Or you can say "use my account number" or "I am not a customer yet."
Toll-free · Wait through 2 cycles of the menu · Smell gas or suspect a gas leak, say "emergency" or press pound. To get started, what's the primary phone number on your account? Or you can say "use my account number" or "I am not a customer yet."
Toll-free · Wait through 2 cycles of the menu · To report a wire down or pole down, say "emergency" or press pound. Otherwise, say "power outage," "streetlight out," or it's something else.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this CenterPoint Energy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Repeat "Representative" until you are transferred.
Here is how our research team describes the way the CenterPoint Energy phone system greets you: Smell gas or suspect a gas leak, say "emergency" or press pound. To get started, what's the primary phone number on your account? Or you can say "use my account number" or "I am not a customer yet."
Below are some clips we've found from CenterPoint Energy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"CenterPoint Energy.
This call may be monitored or recorded for quality assurance purposes.
If you smell gas or suspect carbon monoxide at your current location, please move to a safe location and call back.
Otherwise, to report a gas leak or carbon monoxide, say emergency or press pound.
Just so you know, our office is currently closed.
But I can still help you.
I've matched the phone number you're calling from.
Is that right? Yes or no?"
Excerpt from a call with CenterPoint Energy
Wednesday, April 24, 2024 2:55 AM
What are the hours and when should I call?
CenterPoint Energy operates the call center for this 866-275-5252 phone number Mon-Fri 7am-7pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 1,407 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this CenterPoint Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like CenterPoint Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call CenterPoint Energy is Friday.The most busy day to call is Thursday.Again, this is based on a sample of 1,407 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call CenterPoint Energy is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that CenterPoint Energy staffs the call center well on Friday.