Toll-free·Calls Customer Service·Most popular Accor Hotels number
Q:
How do I talk to a live human at Accor Hotels?
A:Calling this Accor Hotels number should go right to a real human being
Q:
Does Accor Hotels offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Wednesday. Details
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Accor Hotels phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Accor Hotels number should go right to a real human being
Below are some clips we've found from Accor Hotels's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Hello, and welcome to All.
Our call lives limitless.
For assistance in English, please press
How can we help you? I want to book a new reservation or modify an existing reservation, press one."
Excerpt from a call with Accor Hotels
Thursday, April 11, 2024 12:34 AM
The first phone menu
"Hello. And please listen carefully as our menu options may have changed.
Calls are recorded for quality assurance.
We're very excited to tell you about a special promotion for select callers.
This will only take a moment. By answering just a few questions, we will find out if this offer is right for you.
Are you or someone in your household fifty years of age or older?
Press one for yes if you or someone in your household is fifty years of age or older.
Otherwise, press pound.
Again, press one now if you or someone in your household is fifty years of age or older."
Excerpt from a call with Accor Hotels
Friday, January 12, 2024 9:19 AM
In fact, much of this information on this page is superfluous because this Accor Hotels phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Accor Hotels operates the call center for this 877-856-1464 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 104 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Accor Hotels phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Accor Hotels staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Accor Hotels is Sunday.The most busy day to call is Wednesday, which averages 82% more phone calls by comparison.Again, this is based on a sample of 104 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call Accor Hotels
In summation, the best day to call Accor Hotels is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Accor Hotels staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Accor Hotels
If you have time to do a bit of reading before you call Accor Hotels, we recommend you read over some of our problem-specific articles.
Accor Hotels is a leading global hospitality company that operates and manages a wide network of hotels, ranging from luxury to budget-friendly options across various brands. With a presence in over 100 countries and territories, Accor Hotels offers accommodation solutions for business and leisure travelers alike. The company is committed to providing exceptional guest experiences and strives to offer a diverse range of services tailored to meet individual needs. Whether it's a business trip, family vacation, or romantic getaway, Accor Hotels aims to provide quality stays through its extensive portfolio of properties. From well-appointed rooms and modern amenities to world-class dining and wellness facilities, Accor Hotels endeavors to ensure a comfortable and memorable stay for all guests.
Yes, Accor Hotels allows pets at select properties. Many Accor Hotels are pet-friendly, welcoming both dogs and cats to stay with their owners. However, it is important to note that pet policies may vary depending on the location and hotel brand within the Accor group. Some hotels may charge an additional fee for bringing pets, and certain restrictions on the size and number of pets allowed may apply. To ensure a comfortable stay for both guests and their furry companions, it is recommended to contact the specific hotel directly or check the hotel's website for detailed information on their pet policies and any additional requirements or restrictions.
Accor Hotels offer a wide range of amenities to enhance your stay. Our hotels are designed to cater to your needs and provide ultimate comfort. You can enjoy high-speed internet access to stay connected, complimentary toiletries for your convenience, and in-room dining options for a delightful meal in the comfort of your room. Additionally, many of our hotels feature fitness centers to help you stay active during your stay, swimming pools to relax and unwind, and business centers to support your work requirements. Some hotels also boast spa facilities for indulgence and rejuvenation. At Accor Hotels, we strive to provide a memorable experience by offering amenities that cater to various preferences, ensuring your stay is comfortable and enjoyable.
Click the link above to get answers to just about any Accor Hotels customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Accor Hotels, and their purpose. Are any of these similar to the reason you are trying to call?
Booking confirmation discrepancy: "I have a reservation but it's not showing on my app, can you confirm the booking?"
- From a call lasting 4m 21s , May 3, 2024 4:59 AM
Membership points issue: "I'm paying for it, why are points under Nathan Gales?"
- From a call lasting 18m 36s , Apr 11, 2024 12:34 AM
Credit not received: "My amount has not been credited in my account."
- From a call lasting 2m 8s , Mar 30, 2024 1:12 PM
Hotel booking inquiry: "I'm trying to stay in a hotel at one of the hotels in Charles de Gaulle on June nineteen."
- From a call lasting 12m 24s , Mar 29, 2024 6:10 PM
Group booking inquiry: "I've got a group of about forty five people coming to Berlin and need quotes for available hotels near the city center."
- From a call lasting 7m 51s , Mar 14, 2024 7:25 PM
Booking hotel rooms: "I need to book rooms in Medina and Mecca for three adults, triple occupancy, flexible rate, nonrefundable, for three nights from April 12th."
- From a call lasting 21m 34s , Feb 19, 2024 5:44 PM
Change email for account: "I want to change the email address associated with my account."
- From a call lasting 4m 4s , Feb 10, 2024 1:37 AM
Membership points inquiry: "I joined a CORE, and I wanted to know how I get points for that trip."
- From a call lasting 36m 37s , Jan 12, 2024 4:36 PM
More Accor Hotels Customer Service Contacts
There are of course other ways to contact Accor Hotels customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Accor Hotels customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Accor Hotels's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Accor Hotels agent. This phone number is Accor Hotels's best phone number because 2,262 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-856-1464 include and other customer service issues. Rather than trying to call Accor Hotels first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Accor Hotels has 1 phone number. It's not always clear what is the best way to talk to Accor Hotels representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Accor Hotels. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Accor Hotels. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.