Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Debenhams will reply our your email.
As a last, sometimes only, resort- Debenhams customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.
How should I prepare for my conversation with Debenhams?
If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Debenhams, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.
Debenhams' return policy allows customers to return unworn and unaltered items within 28 days of purchase, either in-store or by mail. For in-store returns, customers must present proof of purchase, such as the original receipt or invoice. Returns can be made via post by completing the return form provided with the order. Certain items, such as swimwear, underwear, and earrings, may not be eligible for return due to hygiene reasons unless they are faulty or incorrect. Items purchased during promotional events or using gift cards may be subject to special return conditions. Debenhams offers full refunds to the original payment method, except for gift cards, which will be refunded as e-vouchers. Alternatively, customers may opt for an exchange or receive a Debenhams gift card instead. It is advisable to check Debenhams' website or contact customer service for more specific return instructions or exceptions.
The Debenhams Beauty Club is a loyalty program designed exclusively for beauty enthusiasts. It offers a wide range of benefits and rewards to enhance your beauty shopping experience. By becoming a Beauty Club member, you gain access to various perks such as free monthly beauty samples, exclusive promotions, and invites to special events. Additionally, you can collect points on every purchase made on beauty, fragrance, skincare, and beauty services at Debenhams. These points can be redeemed to receive vouchers and discounts, allowing you to save money on your favorite beauty products. The Beauty Club also provides expert beauty advice, tips, and tutorials, ensuring you stay updated on the latest trends and beauty secrets. Join the Debenhams Beauty Club today and indulge in a world of beauty benefits and surprises.
If you have purchased an item from Debenhams and it's damaged or defective, return the item to the store, return it by post, or contact the customer support team who can help find a suitable solution for the situation, including a refund or exchange when appropriate.
Click the link above to get answers to just about any Debenhams customer service question, including step by step guides for the most complex issues. Or detail your problem below and we will get you answers instantly.
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Conclusion and closing notes
You came here to see Debenhams's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Debenhams agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Debenhams anyways and help you with your issue. Over the last 18 months, 5,130 customers like you have come in search of a phone number for Debenhams and helped us confirm they don't have one. Common reasons that people try to call Debenhams customer support department include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Debenhams first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via email or web. Unfortunately, right now Debenhams doesn't have any phone numbers. It's not always clear what is the best way to talk to Debenhams representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
How GetHuman Helps If Debenhams Had a Phone Number
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Debenhams, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Debenhams customers like yourself.
GetHuman does not provide call center services or customer support operations for Debenhams. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Debenhams. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.