SolsticeSupply.com Customer FAQ

Top Answers & How-to Guides

What is SolsticeSupply.com's Phone Number?

The question we are asked most often is about how to talk to SolsticeSupply.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What if I have a problem with my order?

If you encounter any issues with your order, SolsticeSupply.com is here to assist you. We prioritize customer satisfaction and will...
Ask any question you have about SolsticeSupply.com customer service, get an answer now.

Ordering

How can I place an order?

To place an order on SolsticeSupply.com, simply browse our website and add the desired items to your cart. Once you have finished shopping,...

Missing Items

What should I do if an item is missing from my order?

If an item is missing from your order, please reach out to our customer service team as soon as possible. Be sure to provide your order...

About Solstice

What is Solstice Supply?

Solstice Supply is an online retailer specializing in outdoor and winter sports gear and apparel. We offer a wide selection of top-quality...

Payment Methods

What payment methods are accepted?

SolsticeSupply.com offers a variety of convenient and secure payment options to cater to our customers' needs. Currently, we accept...

Tracking

Can I track my order?

Yes, you can track your order on SolsticeSupply.com. Once your order has been shipped, you will receive a tracking number via email....

Returns

What is your return policy?

Our return policy at SolsticeSupply.com is designed to ensure customer satisfaction and hassle-free returns. We understand that sometimes If you are not completely satisfied with your purchase, you may return it within 30 days from the date of delivery for a refund or exchange. The product must be in its original condition, unused, and with all tags and packaging intact. To initiate a return, simply contact our customer service team with your order details. They will provide you with a return authorization and step-by-step instructions. Please note that you are responsible for return shipping costs, unless the item received was incorrect or defective. Once we receive and inspect the returned item, we will promptly process your refund or send out the replacement product. We aim to make the return process as seamless as possible, ensuring your satisfaction with our service....

International Shipping

Do you offer international shipping?

Yes, we offer international shipping to customers worldwide. SolsticeSupply.com understands the importance of reaching customers globally...

Shipping

How long does shipping take?

Shipping times vary depending on the destination and the shipping method chosen at checkout. For domestic orders within the United...

Stock Availability

Are all products on Solstice Supply in stock?

Yes, all products listed on Solstice Supply are in stock at the time of listing. We strive to provide accurate and up-to-date information...

Discounts

Do you offer any discounts or promotions?

Yes, SolsticeSupply.com regularly offers discounts and promotions to our valued customers. We understand the importance of getting...

Sizing

Do you have a size chart for clothing?

Yes, we have a size chart available for clothing on our website. Our size chart provides detailed measurements for various clothing...

Order Issues

What if I have a problem with my order?

If you encounter any issues with your order, SolsticeSupply.com is here to assist you. We prioritize customer satisfaction and will...

Help me with my SolsticeSupply.com customer service issue

Ask any question you have about SolsticeSupply.com customer service. We will do our best to get you answers right away.
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