Hi all. Someone recently brought this article to my attention. Turboing refers to the actions of a customer who goes around the normal technical support process by contacting a senior person in the chain of command.
The article, describes the Art of Turboing: why you should do it, what it will do for you, and how to do it successfully.
http://www.macwhiz.com/articles/art-of-turboing.htmlHope you find it helpful.
Posted by GetHuman on Mon, 2 Oct 2006 8:41pm