The Art of Escalating Tech Support Issues to a Manager

Hi all. Someone recently brought this article to my attention. Turboing refers to the actions of a customer who goes around the normal technical support process by contacting a senior person in the chain of command.

The article, describes the Art of Turboing: why you should do it, what it will do for you, and how to do it successfully.

http://www.macwhiz.com/articles/art-of-turboing.html

Hope you find it helpful.

Posted by gethuman on Mon, 2 Oct 2006 8:41pm