JetBlue: Preemptive Customer Service?

Over the weekend JetBlue Airways transferred to a new booking system. While getting used to the new system JetBlue Airways asked that domestic customers show up two hours before their flight time and three hours for international customers. David ( yes, the same David from our last JetBlue post) was in a domestic line and had this to say;

"So I got to the airport (Orlando International) two hours early and stood in line. Predictably, it was moving slowly. It was made a little better by the JetBlue rep handing out free water bottles to people in line...Someone from JetBlue Airways came over and made an announcement to the people in line. He was giving away free tickets to anywhere JetBlue flies. The first free tickets would go to anyone whose birthday is today. It was nobody's birthday. Then he moved on to trivia: free tickets for anyone who knows where JetBlue's original destinations were...the same JetBlue guy...stood up midway through the flight and announced that he had more free tickets to give away. It was nobody's birthday on my flight, so he moved on to trivia. The first question was: What are the names of all three flight attendants, plus the pilot and co-pilot"

It turns out that this JetBlue Guy is David Clark, JetBlue's official "Chief People Officer". Keep Gethuman updated on any other JetBlue experiences with the Chief People Officer

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Posted by GetHuman on Mon, 1 Feb 2010 9:40pm