Companies Should Publish Their Customer Service Phone Trees Like Verizon

In a recent press release, Verizon announced the expansion of its "Easy 0" service.

Easy 0 is now available to Verizon customers in New York, New Jersey, Massachusetts, Maine, Vermont, New Hampshire, Virginia, West Virginia, Maryland, Delaware, Pennsylvania and Washington, D.C.


I think it would be helpful and easy for all companies to publish their phone menus. It wouldn't eliminate the issues, but would certainly help.

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Posted by GetHuman on Mon, 14 May 2007 9:51am