American Airlines: Taking It To The Streets

In an effort to increase it's customer service, American Airlines has expanded an experimental program that it launched at Boston's Logan Airport, in July. American Airlines has taken customer service representatives out from behind the check-in desks, and has placed them throughout the terminal and armed them with mobile devices that allow them to check customers into their flights, further decreasing wait times. The customer service representatives can hand out flight information, provide information on stand-by lists, check customers bags, and handle carry-on bags that are too large for the overhead bins. American Airlines is hoping that providing better customer service will bring return customers, further driving revenue growth...what a remarkable concept! So far, along with Logan, American Airlines has added Dallas Fort/Worth, Miami, San Juan and New York's JFK, but the company is further examining the success of the program and is considering adding other airports later in the year.

For more about the program and other airline news Click Here.

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Posted by GetHuman on Mon, 8 Mar 2010 7:55pm