In some rhelms, people are calling the Toyota recall a desperate move. However, in others, by taking a huge financial hit with the recall, people are claiming Toyota is saving face by showing it's devotion to it's customers. In a tight economy, and operating in a market where customers make a purc...
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Posted by gethuman on Tue, 2 Feb 2010 8:10pm
Over the weekend JetBlue Airways transferred to a new booking system. While getting used to the new system JetBlue Airways asked that domestic customers show up two hours before their flight time and three hours for international customers. David ( yes, the same David from our last JetBlue post) was...
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Posted by gethuman on Mon, 1 Feb 2010 9:40pm
For all you Toyota owners out there, you are probably aware of the recall on eight models, due to a sticking accelerator. While dealers have been ordered to stop selling these select models (2009-2010 RAV4, 2009-2010 Corolla, 2009-2010 Matrix, 2005-2010 Avalon, 2007-2010 Camry, 2010 Highlander, 200...
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Posted by gethuman on Fri, 29 Jan 2010 6:39pm
David Friedman is a blogger for Cool Ideas, while at JFK Airport, waiting for his departure, he put his sunglasses down. He forgot to pick them up when boarding the plane. He Tweeted about it and to his surprise someone at JetBlue Airways saw it and investigated for him. Sadly, the JetBlue Airways ...
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Posted by gethuman on Thu, 28 Jan 2010 9:20pm
Gethuman volunteers are obsessed with finding customer service options for Facebook. On a daily basis we receive a lot of requests asking for assistance in contacting Facebook. While it's not a huge development, Gethuman was able to find a mailing address for Facebook. You may write to the company a...
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Posted by gethuman on Wed, 27 Jan 2010 5:30pm
This breaks from the usual tone of the Gethuman blog, but we were tipped off by Comcast customers that the company is providing a free download of Norton Security Suite at the Comcast Security Site. Both Windows and Mac versions are available
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Posted by gethuman on Fri, 22 Jan 2010 5:59pm
On June 3rd 2009 an Apple customer by the name of Mark became a proud parent of beautiful baby girl. A few days after her birth Mark was holding his daughter when a open container of soda spilled onto his MacBook; "I was holding her, rocking back and forth. Right into an errant drink, right into an ...
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Posted by gethuman on Thu, 21 Jan 2010 9:12pm
Marc Pachtman is a lawyer in Boothwyn, PA, and over the past three years he has become increasingly irritated with what Comcast customer service reps were telling him, and the service he was being provided. First, he called Comcast to question charges he had received. The phone representative agreed...
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Read more about Comcast: Getting it in Writing »
Posted by gethuman on Wed, 20 Jan 2010 6:24pm
Yesterday, The Department of Transportation released a new website to report any terrible airline experiences a customer might have. The Department issued the following statement "This updated web site is part of our ongoing effort to improve resources for consumers and ensure that airline passenger...
US Airways customer service details »
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Posted by gethuman on Sat, 16 Jan 2010 7:03pm
A few days ago we reported problems the Google and T-Mobile partnership was having with providing technical support for its customers. Both Google and T-Mobile have revealed they will be charging customers an Early Termination Fee (ETF) if they break their contract after an initial 14 days.
A st...
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Posted by gethuman on Fri, 15 Jan 2010 12:04am
