The GetHuman Customer Service Blog

HomeCustomer Service Blog Best Guide For Customer Service

Posted by GetHuman - Thu, 24 Apr 2014 4:04pm

Are you a company that's just wondering what customers are thinking? Think you know all there is to know about customer service? I'd bet heavily that you are doing it wrong. Only a few dozen or so companies are actually doing it right (as we've gotten into in the past) so in the interest of your ... Read full story › Customer Service Information › Re: Guest Blog Posts

Posted by GetHuman - Fri, 14 Feb 2014 8:15pm

Hi everyone, I just wanted to give a quick update about guest blog posts. We receive a lot of guest blog requests every week, and while we have accepted and posted some of those articles in the past, as of now we will no longer be accepting any guest posts. This has nothing to do with the write... Read full story › Customer Service Information › GetHuman on Bloomberg TV

Posted by GetHuman - Tue, 14 Jan 2014 6:23pm

Hi everyone, We'll be on Bloomberg TV tomorrow afternoon/early evening, talking about GetHuman and getting the word out about what we do. Christian Allen and I will be heading down to join Pimm Fox on "Taking Stock" between 5 and 6. Make sure to set your DVR's or you can watch it online at Read full story › Customer Service Information › Happy New Year!

Posted by GetHuman - Mon, 30 Dec 2013 6:40pm

We have a lot to be grateful for here at GetHuman, but number one on our list is YOU our users. Whether you are a diehard app user or you prefer the website, we want to send a heartfelt thank you to all of you who have used our site and services in the past year. It's YOU our users that keep us go... Read full story › Customer Service Information ›

Target: Massive Data Breach

Posted by GetHuman - Thu, 19 Dec 2013 6:23pm

Oh buy, this isn't good. Target announced today that hackers have compromised their data systems and stolen personal information from 40 million customers. According to the company, users names, credit and debit cards as well as security codes and expiration dates have been stolen. If you shopped... Read full story ›

Target Customer Service Information › Share With Us!

Posted by GetHuman - Wed, 11 Dec 2013 7:32pm

It's the holidays and for the most part, customer interactions with companies are at an annual high. Whether you are shopping online or in stores, you are dealing with customer service agents of all kinds. There are a plethora of new statistics that have come out about which retailers excelled and... Read full story › Customer Service Information › Everyone Please Stop Freaking Out

Posted by GetHuman - Mon, 2 Dec 2013 7:20pm

Can everyone just settle down please? It was just a mini helicopter pretending to deliver a 10lb box and it's probably not going to happen, even if Jeff Bezos thinks it's going to be a real thing in another 2-5 years. For those of you that have no idea what I'm talking about, 60 Minutes aired a st... Read full story › Customer Service Information › Customer Service 103

Posted by GetHuman - Thu, 21 Nov 2013 7:17pm

We've been relatively quiet on the blog recently as we're working tirelessly trying to help our users get the customer service they deserve. With the holidays coming up, customer interactions with companies are about the quadruple so we thought it would be helpful to pass along a few quick tips and... Read full story › Customer Service Information ›

Marriott: I Think This Is Good Service?

Posted by GetHuman - Mon, 11 Nov 2013 2:40pm

A recent call to Marriott customer service was both eye opening and thought provoking. The service on the call was excellent but what got us thinking was the fact that this is a business that doesn't appear to have adapted to any of the changes that have been on-going in the customer service world.... Read full story ›

Marriott Hotels and Resorts Customer Service Information ›

Lululemon: It's A Good Thing People Like Their Clothes

Posted by GetHuman - Mon, 21 Oct 2013 8:02pm

Everywhere you look right now, there's someone wearing Lululemon. When you walk down the street, chances are extremely high that you'll see a woman anywhere from 15-100 wearing some creation from the yoga clothes masters. Clothes fly off the shelves in these stores as if they are going to go out o... Read full story ›

Lululemon Athletica Customer Service Information ›

older articles