In a presentation to analysts and investors, the CEO of Vodafone announced the company is going to try to closely emulate Amazon.com when it comes to customer service. Vodafone plans to overhaul it's customer service entirely, including providing solid online experiences for customers but also an "... Read full story ›
There's an interesting article on Forbes.com with FedEx CEO Fred Smith. In the interview, Mr. Smith gives some insights into his core values for his company, and it's clear that after reading his comments, FedEx continuall Read full story ›
Let's be honest... there are a lot of things people dislike about credit cards. Usurious APRs aside, perhaps the most detestable thing is dealing with customer service. It's not always a bad experience, but more often than not, it is!
So how can you turn the tide in your favor? As someone who runs... Read full story ›
It turns out all of those ads featuring the CEO are working. Sprint was just named the number one cell phone carrier when it comes to customer satisfaction by the American Customer Satisfaction Index. Not only that, but Sprint also showed the most improvement when it comes to customer satisfaction... Read full story ›
I'll admit it, I have a crush on Apple. It's true. Those who read this space are probably getting tired of all the Apple praise in these parts, but the problem is, they keep doing an excellent job of providing customer service. The most recent instance comes in the E-Retailer Satisfaction conduct... Read full story ›
Here's a pretty cool info-graphic put together by Forrester Research that shows how much it costs companies that have poor customer service websites. Forrester and IntelliResponse estimate that a company t Read full story ›
There's a terrific new study out by American Express that found that customers that use social media sites such as Facebook and Twitter, are likely to spend 21% more than customers that don't use social media sites. In the latest addition of the "Global Customer Service Barometer", American Express... Read full story ›
Thanks to Vocalabs for putting out its Special Cross-Industry Report which "focuses on those comments made about tech companies Apple, Dell and HP; telecoms AT&T, Sprint, T-Moible and Verizon; and financial institutions Bank of America, Chase, Citi, and Wells Fargo." The report analyzes which compa... Read full story ›
Do you travel a lot? If you do, there's no reason why you shouldn't be signed up for frequent flyer miles on just about every airline. You don't always have to sign up for a credit card to do so. A lot of times airline and hotel companies let you sign up for free. So who's the best in the busine... Read full story ›
Let me qualify this statement before we get into it: we here at GetHuman.com like simple things. If you put cheese on something, we're probably going to like it. If you give us a cup of hot coffee on a cold day, we'll admire your kindness, and if you go above and beyond to provide unexpected custo... Read full story ›