T-Mobile customers have been experiencing difficulties making phone calls,texts and receving their voice-mail since last Sunday (11/1/09).T-Mobile have been trying to fix the
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Posted by gethuman on Fri, 6 Nov 2009 4:17am
Yesterday Gethuman made a post about a Target customer whom did not receive a 10% discount the company had promised him. After many phone calls and an e-mail the customer was immediately given the 10% discount and an additional $25 gift certificate to the store. The blogged closed by askin if this...
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Posted by gethuman on Tue, 3 Nov 2009 3:18am
What do we expect from companies when they do not keep a promise? Target offers newlyweds a coupon for 10% off any items on their registry that they did not initially receive. For one couple a entire year passed and they still had not received their coupon. Alexander (1/2 the couple) sent a letter t...
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Posted by gethuman on Mon, 2 Nov 2009 12:55am
A recent post on my3cents tells the story of a T-Mobile customer who worked in a "Dead Zone" and was unable to make or receive calls. The customer contacted her local T-mobile store, which told her she was eligible to terminate her contract with T-Mobile since she was unable to utilize their service...
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Posted by gethuman on Sat, 31 Oct 2009 5:08pm
Perhaps responding to the outrage of customers through forums such as the one here at GetHuman.com, Microsoft has launched a new online support service with the launch of Windows 7. Windows 7 will now include online forums, "Fix its", as well as automated diagnostics that will allow customers to by...
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Posted by gethuman on Fri, 30 Oct 2009 3:11pm
A blogger recently posted a slick way to get Sprint to fix your problems with Hero. Apparently there are several shortcuts that can be made in order to get a customer service rep to not only acknowledge your issue, but also to possibly pay you for the inconvenience! Shortcuts include: calling Spri...
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Posted by gethuman on Wed, 28 Oct 2009 9:32pm
A blogger in Pennsylvania admits that Comcast is not the cheapest phone/internet company in her area, but thats ok with her since Comcast had always treated her like a valued customer. The blogger recently tried their Twitter Customer Service and "explained to Comcast Twitter Guy my situation in 14...
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Posted by gethuman on Wed, 28 Oct 2009 3:38pm
As I'm sure you have noticed Gethuman has been blogging a lot about companies using Twitter to address issues of customer service. Yet We've provided no concrete evidence that Twitter is making customers happy.
Jackie Huba's experience
with AT&T proves just how well social media can function ...
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Posted by gethuman on Mon, 26 Oct 2009 4:10pm
Wal-Mart Tech Support has arrived. The service will provide customer help for electronics and other high tech devices for trouble shooting and in-home setup.
The plan is to roll out the new service first in a few different regions of the country, but then to cover all U.S.-based WalMart stores b...
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Posted by gethuman on Sat, 24 Oct 2009 2:40pm
Many companies are starting to use Twitter™ to address customer needs. At gethuman.com, we have published a list of the ones we know about:
http://gethuman.com/twitter
If you know of other companies that are doing similar, please let us know.
Read more about Companies Using Twitter For Customer Service »
Posted by gethuman on Wed, 21 Oct 2009 5:11pm
