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The gethuman™ movement has been created from the voices of
millions of consumers who want to be treated with dignity when
they contact a company for customer support. Our main goals right now:
- catalog steps to bypass automated (ivr) phone systems to speak directly to a human main database extended
- establish standards for customer care based on input from customers (not businesses)
- allow users to rate businesses for their customer service
- allow users to discuss customer service experiences
- allow users to share tips on how to contact help and receive better service
« back to gethuman main database
gethuman team
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Paul English
founder |
Paul is a Boston-based consumer advocate and entrepreneur.
Paul created and funds the gethuman project out of his own frustration
in trying to obtain excellent customer service.
Paul is also CTO of
Kayak.com and is a volunteer for
Partners in Health, and his blog is
paulenglish.com.
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Walter Rolandi
human factors |
Walter is the founder of
The Voice User Interface
Company, and his human factors work with dozens of speech
technology companies gives Walter the expertise to advise the gethuman
effort on best of class user interface directions.
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Walt Tetschner
industry advisor |
Walt is the editor of the
ASRNews Newsletter
on the speech technology industry, and his knowledge of
speech companies helps guide the gethuman effort on
industry relations.
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professional services
These folks have provided assistance at cost in support of the
gethuman cause:
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