gethuman.comabout gethuman

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The gethuman™ movement has been created from the voices of millions of consumers who want to be treated with dignity when they contact a company for customer support. Our main goals right now:

  • catalog steps to bypass automated (ivr) phone systems to speak directly to a human main database extended
  • establish standards for customer care based on input from customers (not businesses)
  • allow users to rate businesses for their customer service
  • allow users to discuss customer service experiences
  • allow users to share tips on how to contact help and receive better service

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gethuman team

paul.jpg Paul English
founder
Paul is a Boston-based consumer advocate and entrepreneur. Paul created and funds the gethuman project out of his own frustration in trying to obtain excellent customer service. Paul is also CTO of Kayak.com and is a volunteer for Partners in Health, and his blog is paulenglish.com.
walter.jpg Walter Rolandi
human factors
Walter is the founder of The Voice User Interface Company, and his human factors work with dozens of speech technology companies gives Walter the expertise to advise the gethuman effort on best of class user interface directions.
walt.jpg Walt Tetschner
industry advisor
Walt is the editor of the ASRNews Newsletter on the speech technology industry, and his knowledge of speech companies helps guide the gethuman effort on industry relations.

professional services

These folks have provided assistance at cost in support of the gethuman cause:



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The gethuman™ website is Copyright 2005-2009 by Paul M. English; Updated 4 Jul 2009, 12:01 AM