Use this link to connect with customer service via chat
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If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, TomTom provides this option.
TomTom, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- TomTom customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.
How should I prepare for my conversation with TomTom?
If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with TomTom, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.
The warranty period for TomTom products varies depending on the specific product. Generally, TomTom offers a one year limited warranty for their navigation devices, sport watches, and action cameras. This means that if any defects in materials or workmanship occur within one year from the date of purchase, TomTom will repair or replace the product free of charge. However, it is important to note that this warranty does not cover damages caused by accidents, misuse, or normal wear and tear. Additionally, some TomTom products may have a different warranty period, so it is recommended to refer to the product's documentation or contact TomTom support for more specific information on warranty coverage.
The system requirements for TomTom software vary depending on the specific product you are using. Generally, TomTom software is compatible with Windows and Mac operating systems. For Windows, it requires a minimum of Windows 7, 8, or 10 with at least 2GB of RAM and 4GB of available storage space. Mac users need OS X 10.11 or higher, also with 2GB of RAM and 4GB of available storage space. A stable internet connection is essential for software updates and map downloads. Additionally, TomTom software requires a compatible GPS device or smartphone with GPS capabilities to enable accurate navigation. It's important to consult the specific system requirements listed on the product page or packaging for more precise information before installing TomTom software.
Yes, you can use your TomTom device in different countries. TomTom devices are designed to be used globally and support maps for various regions. To use the device in different countries, you might need to update the device with the relevant maps. Most TomTom devices come with a pre-installed map of the country where it was purchased, but additional maps can be purchased and downloaded through the TomTom website or MyDrive Connect software. These maps cover a wide range of countries and regions, allowing you to navigate and receive accurate directions wherever you go. Furthermore, TomTom devices often include multi-language support, making it convenient to use in different countries without requiring any additional adjustments.
Click the link above to get answers to just about any TomTom customer service question, including step by step guides for the most complex issues. Or detail your problem below and we will get you answers instantly.
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Conclusion and closing notes
You came here to see TomTom's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a TomTom agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact TomTom anyways and help you with your issue. Over the last 18 months, 5,322 customers like you have come in search of a phone number for TomTom and helped us confirm they don't have one. Common reasons that people try to call TomTom customer support department include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call TomTom first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web or twitter or chat. Unfortunately, right now TomTom doesn't have any phone numbers. It's not always clear what is the best way to talk to TomTom representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
How GetHuman Helps If TomTom Had a Phone Number
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for TomTom, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from TomTom customers like yourself.
GetHuman does not provide call center services or customer support operations for TomTom. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TomTom. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.