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CouchSurfing Customer Service

Phone Number & Contact Info

No customer service phone number
Despite not having a phone number, there is a way to access CouchSurfing customer support.
Q:

How do I contact CouchSurfing customer service?

A:CouchSurfing does not have a customer service phone number, but you can contact them through email, their website, or Facebook / Messenger.
Email is no phone number, but it is a near-ubiquitous form of communication.
Q:

Does CouchSurfing offer 24 hour customer service?

A:Not by phone. But you can contact CouchSurfing 24/7 using other methods. Below is a list of customer service channels and hours.

How to contact CouchSurfing Customer Service

There are other ways to contact CouchSurfing customer service besides the phone. Below we list them by medium, from most to least popular.

CouchSurfing Customer Email Addresses

support@couchsurfing.com - Customer Service
Use this link or copy and paste it to send customer service an email
24 hours, 7 days
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and CouchSurfing will reply our your email.

Customer Support on Facebook / Messenger

facebook.com/couchsurfing - Customer Service
Use this link to connect with customer service through Facebook
24 hours, 7 days
Some customer service teams, like that of CouchSurfing, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Customer Help Desk / Web Support

support.couchsurfing.org - Customer Service
Use this link to get help with your issue online
24 hours, 7 days
As a last, sometimes only, resort- CouchSurfing customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

You came here to see CouchSurfing's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a CouchSurfing agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact CouchSurfing anyways and help you with your issue. Over the last 18 months, 108 customers like you have come in search of a phone number for CouchSurfing and helped us confirm they don't have one. Common reasons that people try to call CouchSurfing customer support department include and other customer service issues. Rather than trying to call CouchSurfing first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web or email or facebook. Unfortunately, right now CouchSurfing doesn't have any phone numbers. It's not always clear what is the best way to talk to CouchSurfing representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If CouchSurfing Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for CouchSurfing, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from CouchSurfing customers like yourself.

GetHuman does not provide call center services or customer support operations for CouchSurfing. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like CouchSurfing. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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