Updated

Club W Customer Service

Phone Number & Contact Info

No customer service phone number
Despite not having a phone number, there is a way to access Club W customer support.
Q:

How do I contact Club W customer service?

A:Club W does not have a customer service phone number, but you can contact them through live chat or their website.
Some customers prefer live chat even to a phone call.
Q:

Does Club W offer 24 hour customer service?

A:Not by phone. But you can contact Club W 24/7 using other methods. Below is a list of customer service channels and hours.

How to contact Club W Customer Service

There are other ways to contact Club W customer service besides the phone. Below we list them by medium, from most to least popular.

Club W Customer Service Live Chat

support.clubw.com - Customer Service
Click "Chat with us" in the lower right
24 hours, 7 days
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Club W provides this option.

Customer Help Desk / Web Support

support.clubw.com - Customer Service
Use this link to submit your issue to them online
24 hours, 7 days
As a last, sometimes only, resort- Club W customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

How should I prepare for my conversation with Club W?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Club W, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

How does Club W work?

Club W is a personalized wine subscription service that brings the world of wine directly to your doorstep. Signing up for Club W is straightforward and convenient. Firstly, you take a brief Palate Profile quiz, which helps the experts at Club W curate a selection of wines tailored to your tastes. Based on your preferences, you will receive a monthly shipment of three or more bottles of handcrafted wines directly from vineyards around the world. You have the flexibility to choose exactly which wines you want in each shipment, or simply let Club W select them for you. Additionally, Club W offers a wide range of educational resources, including tasting notes, recipe pairings, and informative videos. Club W ensures a delightful wine experience, making it easy and enjoyable to explore and enjoy new wines from the comfort of your own home.

What is the cost of Club W membership?

The cost of Club W membership is $59.95 per month. This includes three bottles of wine carefully selected based on your personalized taste profile. The price covers not only the wine itself, but also the convenience of doorstep delivery. There are no additional fees for shipping or handling. Plus, as a member, you can enjoy the flexibility of skipping a month or canceling anytime without any penalties. The monthly charge ensures access to an extensive range of unique and high-quality wines from around the world, tailored to your preferences. Club W offers an affordable and hassle-free way to discover new wines and elevate your wine tasting experience in the comfort of your own home.

What is the Club W referral program?

The Club W referral program is a rewarding initiative that allows members to earn credits by referring friends and family to join the Club. As an existing member, you can share a unique referral link via email, social media, or directly inviting people. When someone signs up through your link and makes their first purchase, both of you will receive a credit to use towards future orders. The referral credits can be applied towards wine bottles, membership fees, or other Club W offerings. The program encourages members to spread the word about Club W and gives them an opportunity to earn additional benefits while also introducing their loved ones to the world of premium wines conveniently delivered to their doorstep.

Top Club W customer problems and solutions

Click the link above to get answers to just about any Club W customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.

Conclusion and closing notes

You came here to see Club W's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Club W agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Club W anyways and help you with your issue. Over the last 18 months, 108 customers like you have come in search of a phone number for Club W and helped us confirm they don't have one. Common reasons that people try to call Club W customer support department include and other customer service issues. Rather than trying to call Club W first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web or chat. Unfortunately, right now Club W doesn't have any phone numbers. It's not always clear what is the best way to talk to Club W representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If Club W Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Club W, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Club W customers like yourself.

GetHuman does not provide call center services or customer support operations for Club W. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Club W. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated