Toll-free·Calls Customer Service·Most popular Cash App number
Q:
How do I talk to a live human at Cash App?
A:Calling this Cash App number should go right to a real human being
Q:
Does Cash App offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-11pm PST.The least busy day is Tuesday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.How is this calculated?
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Cash App phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Cash App number should go right to a real human being
Here is how our research team describes the way the Cash App phone system greets you: Press 1 for English. In a few words, please explain what you need help with.
Below are some clips we've found from Cash App's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hi there. Thank you for calling Cash App support.
For English, press one.
A few words, please explain what you need help with."
Excerpt from a call with Cash App
Sunday, January 14, 2024 11:06 PM
They may ask your reason for calling (instead of a menu)
"Hi there. Thank you for calling Cash App support.
For English, press one.
In a few words, please we wanna get you to the right expert for your issue."
Excerpt from a call with Cash App
Monday, May 6, 2024 10:01 PM
In fact, much of this information on this page is superfluous because this Cash App phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Cash App operates the call center for this 800-969-1940 phone number Mon-Fri 9am-11pm PT.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 1,821 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Cash App phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Cash App staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Cash App is Tuesday.The most busy day to call is Friday, which averages 35% more phone calls by comparison.Again, this is based on a sample of 1,821 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Quietest
Wed
Thu
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday, which is 1146% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Mon
Tue
Wed
Shortest
Thu
Longest
Fri
The best time to call Cash App
In summation, the best day to call Cash App is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Cash App staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Cash App
Below is a sample of recent calls to Cash App, and their purpose. Are any of these similar to the reason you are trying to call?
Providing contact information: "My name is Bonnie Spence, and my phone number is 225-335-9678."
- From a call lasting 2m 9s , May 29, 2024 7:42 PM
Issue with Cash App card: "I've been calling back and forth trying to get a Cash App card for the last two months."
- From a call lasting 2m 26s , May 28, 2024 10:23 PM
Checking account activity: "I'm trying to see what's on my Cash App."
- From a call lasting 2m 48s , May 28, 2024 6:15 PM
Issues transferring old account: "I just wanna try to load my old account up on there, and it won't let me."
- From a call lasting 6m 1s , May 27, 2024 5:55 PM
Issue with car access: "I lost access to the car and need to open it for my friend."
- From a call lasting 3m 44s , May 27, 2024 1:10 PM
Verifying phone number: "I need to find out whether a number is associated with my bank account."
- From a call lasting 7m 4s , May 24, 2024 10:53 PM
Unauthorized access to account: "I need to find out whoever I gotta catch up in my name."
- From a call lasting 3m 40s , May 24, 2024 10:48 PM
Account verification assistance: "I'm a old lady. I'm just trying to get that's okay."
- From a call lasting 12m 15s , May 23, 2024 2:02 PM
Verification assistance needed: "I'm trying to verify my email account to receive money on Cash App."
- From a call lasting 15m 14s , May 23, 2024 1:41 PM
Verification assistance: "How come my account is not verified, miss? I've been on Cash App and I just got a brand new card in the mail."
- From a call lasting 8m 24s , May 23, 2024 1:31 PM
More Cash App Customer Service Contacts
There are of course other ways to contact Cash App customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Cash App customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Cash App's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Cash App agent. This phone number is Cash App's best phone number because NaN customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-969-1940 include and other customer service issues. Rather than trying to call Cash App first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Cash App has 1 phone number. It's not always clear what is the best way to talk to Cash App representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Cash App. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Cash App. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.