How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Dick's Sporting Goods phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, a representative will come on the line.
Here is how our research team describes the way the Dick's Sporting Goods phone system greets you: Please hold for the next available team member.
Below are some clips we've found from Dick's Sporting Goods's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Dick's Sporting Goods.
Every season starts here.
To help us improve our performance, this call may be monitored or recorded.
For information about our privacy policy, please visit w w w dot dicks sporting goods dot com.
Please hold for the next available teammate to assist you.
We are doing our best to get you off the bench and back into the game.
For answers to frequently asked questions, or to chat with one of our teammates, visit w w w dot dick sporting goods dot com.
Hi. Thank you for calling Dick's Sporting Goods."
Excerpt from a call with Dick's Sporting Goods
Tuesday, January 16, 2024 3:53 PM
What are the hours and when should I call?
Dick's Sporting Goods operates the call center for this 877-846-9997 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 413 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Dick's Sporting Goods phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Dick's Sporting Goods staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Dick's Sporting Goods is Tuesday.The most busy day to call is Thursday, which averages 49% more phone calls by comparison.Again, this is based on a sample of 413 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Quietest
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
The best time to call Dick's Sporting Goods
In summation, the best day to call Dick's Sporting Goods is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Dick's Sporting Goods staffs the call center well on Tuesday.
Why Customers Call Dick's Sporting Goods
If you have time to do a bit of reading before you call Dick's Sporting Goods, we recommend you read over some of our problem-specific articles.
Dick's Sporting Goods offers a flexible and hassle-free return policy. Customers can return most items within 60 days of purchase, either in-store or online. For in-store returns, individuals should bring the purchase receipt or order confirmation email along with the item in its original packaging. Refunds will be issued in the original form of payment. For online returns, shoppers can initiate the process through their online account or by contacting customer service. Items returned online may be subject to return shipping fees. Certain items like firearms, ammunition, and customized products cannot be returned. For additional details and exceptions to the return policy, customers are encouraged to visit the Returns and Exchanges section on the Dick's Sporting Goods website.
Yes, there is a warranty for the products sold at Dick's Sporting Goods. Dick's Sporting Goods offers a limited warranty on most of their products. The specific warranty terms and conditions vary depending on the manufacturer and the type of product. Generally, the warranty covers defects in materials and workmanship for a specified period of time. However, certain products may have additional warranties or require registration for extended coverage. It is recommended to review the product packaging or consult with a store associate for specific warranty information. Dick's Sporting Goods is committed to ensuring customer satisfaction and will assist with warranty claims or inquiries to the best of their ability.
Yes, Dick's Sporting Goods does offer price adjustments. If you find a lower price on a product within 14 days of your purchase, you can request a price adjustment and receive the difference in price. To qualify for a price adjustment, the item must be the same brand, model, and color, and it must be in stock at both Dick's Sporting Goods and the competitor's store. Price adjustments are not available for online purchases. To request a price adjustment, simply bring your receipt and proof of the lower price to the customer service desk at any Dick's Sporting Goods store.
Click the link above to get answers to just about any Dick's Sporting Goods customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Dick's Sporting Goods, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting receipt for online order: "I ordered a quote online and I was wondering how I would get a receipt for it."
- From a call lasting 3m 2s , Apr 13, 2024 4:42 PM
Inventory discrepancy for store pickup: "I'm in Fort Myers, Florida but trying to pay for something in New Jersey for store pickup, store inventory is wrong."
- From a call lasting 2m 13s , Apr 4, 2024 5:10 PM
Inquiring about pistol case: "I need a hard lockable case for a pistol to carry through the airport."
- From a call lasting 7m 15s , Mar 23, 2024 6:14 PM
Online order issue: "I ordered online but can't input letters for the order number, feels like a scam, how do I get my money back?"
- From a call lasting 1m 47s , Mar 19, 2024 8:18 PM
Inquiry about store credit card: "Do they issue you a card or just how can you go in there and get something well with the re your paper receipt, or are they supposed to send you a card out?"
- From a call lasting 2m 23s , Mar 18, 2024 10:12 PM
Issue with receiving credit card: "I never got a card from them yet, waiting for both the store card and Mastercard but haven't received either since November."
- From a call lasting 25m 8s , Mar 11, 2024 12:25 AM
Return shoes for refund: "I just ordered a pair of shoes online and they're too small. I would like to return them."
- From a call lasting 7m 26s , Feb 29, 2024 11:44 PM
Inquiring about store: "I was calling in regards to a store I was having complications with in Athens, Georgia."
- From a call lasting 2m 27s , Feb 26, 2024 5:41 PM
Paying credit card bill: "I wanted to pay my credit card."
- From a call lasting 6m 7s , Feb 23, 2024 2:41 PM
Requesting receipt for defective bat: "I bought a bat with insurance on May 27th, but it came defective and now I need the receipt for it."
- From a call lasting 13m 46s , Feb 12, 2024 11:30 PM
More Dick's Sporting Goods Customer Service Contacts
There are of course other ways to contact Dick's Sporting Goods customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Dick's Sporting Goods provides this option.
Dick's Sporting Goods Customer Help Desk / Web Support
As a last, sometimes only, resort- Dick's Sporting Goods customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Dick's Sporting Goods's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Dick's Sporting Goods agent. This phone number is Dick's Sporting Goods's best phone number because 21,918 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-846-9997 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. The Dick's Sporting Goods call center that you call into has employees from St. Louis, MO / Jamaica and is open 24 hours, 7 days according to customers. In total, Dick's Sporting Goods has 2 phone numbers. It's not always clear what is the best way to talk to Dick's Sporting Goods representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Dick's Sporting Goods. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Dick's Sporting Goods. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.