Scopely Customer FAQ

We understand your concern. The availability of 5&6 star superstars in the keys loot can depend on various factors such as events, updates, and decisions by the developers. It's not uncommon for the contents of keys loot to change or rotate. Keep playing and saving your keys and hopefully, you'll find the superstars you're looking for in the loot.

In case of duplicate charges, we recommend you contact your bank or card issuer immediately to report the issue. They usually have procedures in place to handle such situations. Following your bank's directions, you can also contact Scopely directly through their customer support, providing details of the charges. The support team will investigate and work with you or your bank to rectify the issue once it's confirmed. Please ensure you keep all relevant documentation and transaction details handy to help expedite the resolution process. Remember, it's crucial to review your statements regularly to spot and report any discrepancies as soon as possible.

We're sorry to hear you're experiencing issues with our Scrabble Go app. Some first steps to try include ensuring you have the latest version of the app installed, and restarting your device. If you're using the app on a mobile device, it's also recommended to clear out the cache and any unused apps for optimal performance. If the problem persists, try uninstalling and reinstalling the app. Please remember to sign into your account after reinstalling to regain all your progression. Please note that uninstalling the app doesn't lead to additional charges as it is linked to your account, not the app installation.

If you want to recover your lost Monopoly Go account, you can follow these steps: 1. Open the game app. 2. On the home screen, tap on the settings icon (usually a gear icon). 3. Look for an option that says 'Help' or 'Support'. 4. Tap on it and you will be guided to provide your game ID or username. 5. Expect a reply from Scopely's support team to aid you in the recovery process. Please remember not to share your account details with anyone to avoid losing your account.

We're sorry for any delay you might be experiencing with Scopely's customer service. They have a team dedicated to handling such matters, but sometimes, due to higher traffic or technical issues, responses might be delayed. We recommend being patient and trying again after some time. They are committed to assisting all their users and will respond as soon as possible. We understand it might be frustrating to wait, but your patience and understanding are appreciated.