Hotmail Customer Service
Phone Number & Contact Information
How to contact Hotmail Customer Service
The Editor's Notes on Calling Hotmail
Hotmail was a popular free online email service that was eventually purchased by Microsoft and rebranded as Outlook.com. Even though Hotmail has been rebranded, many people still have hotmail.com email accounts.
It should be noted that while Outlook.com offers a free email account option, and continues to support Hotmail.com accounts, it is not possible to receive phone-based customer support. However, if you have a premium Outlook.com account, which you can get with your Office 365 subscription, phone-based and other forms of direct customer support is available.
If you only have a free Hotmail or Outlook.com account, you can submit a request for support through Microsoft's email form or through its AI bot.
Why Do People Call Hotmail Customer Support?
People call Hotmail customer support for a range of reasons, including:
- Technical support
- Assistance with setting up an account
- Reporting possible account hacks and fraud
- Reporting abuse
- Assistance with an Office 365 subscription
- Questions about subscription charges
Best Practices for Calling Hotmail Customer Service
Before calling Hotmail customer service, make sure you have what you need for a successful call:
- Be in front of your computer or device with your account pulled up (if you can do so). This will help your representative troubleshoot with you.
- If you are concerned about a billing issue, have relevant documents handy, including credit card statements or an invoice from Microsoft.
- Have pen and paper at the ready so that you can take notes during your call. This can be very helpful if you have to escalate your case.
How do Consumers Feel About Calling Hotmail Customer Service?
Hotmail account holders are generally satisfied with the premium customer service offered to those with a paid subscription to Office 365. They note that it may take a little time to connect with a human being, but that once they do, the support representative is willing to stay on the phone and work with them to ensure that their issue is resolved.
What Kind of Issues can Hotmail Customer Service Representative Resolve?
Hotmail customer service can resolve most issues with your Hotmail account, including login problems, compatibility issues with your browser or external mail program, problems with hacked and hijacked accounts, researching erroneous charges and other email account concerns.
What Can't Be Resolved With a Call to Hotmail Customer Service?
Hotmail customer service can't prevent others from emailing you, though a customer service representative could show you how to block and filter messages. In addition, if you are using an operating system that doesn't work well with Hotmail, a customer service representative won't be able to resolve that for you.
What Should You Do If You Have an Unsuccessful Call with Hotmail?
If you end a call with Hotmail customer service and feel that your questions were not answered or that your situation was not resolved, don't fret. You still have options.
First, review the notes you took during your original call to Hotmail customer support. If you didn't take notes, jot down what you remember from the call. You may be able to spot a miscommunication or misunderstanding, which you can explain to the person you speak to when you call back.
Next, call Hotmail customer support again. The next agent you speak to might be in a better position to help, particularly if he or she has more training and experience.
If you are unable to resolve your concern over the phone, try a different way of getting in touch. You can contact premium customer support online and via Microsoft's chatbot service. If the bot can't answer your questions, you'll be connected to a live customer support representative. The advantage of live chat is that you will have a written transcript of your conversation.
Another option is to seek help from Microsoft's community forums. This allows you to talk with other Hotmail users who may be able to help you with your issue.
Finally, Microsoft is active on social media. You can try reaching out to Microsoft's social media specialists through Twitter.
Conclusion and closing notes
You came here to see Hotmail's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Hotmail agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Hotmail anyways and help you with your issue. Over the last 18 months, 20,592 customers like you have come in search of a phone number for Hotmail and helped us confirm they don't have one. Common reasons that people try to call Hotmail customer support department include Hacked Account, Technical Support, Reset Password, Dispute a Charge, Account Access and other customer service issues. Rather than trying to call Hotmail first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web. Unfortunately, right now Hotmail doesn't have any phone numbers. It's not always clear what is the best way to talk to Hotmail representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
How GetHuman Helps If Hotmail Had a Phone Number
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Hotmail, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Hotmail customers like yourself.
GetHuman does not provide call center services or customer support operations for Hotmail. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Hotmail. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.