A:Not at this number; hours here are Mon-Fri 8am-8pm, Sat 9am-8pm, Sun 10am-6pm EST.The least busy day is Wednesday, and the most busy day is Monday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Thursday, and the shortest are on Tuesday.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Tempur-Pedic phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 at the first menu. Then you must choose an option 1-6.
Here is how our research team describes the way the Tempur-Pedic phone system greets you: For remote control or power base, press 2. For sleep tracker, press 3. For warranty claims, press 4. For new orders, press 5. For order-related questions and all other questions, press 6.
Below are some clips we've found from Tempur-Pedic's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Tempur Pedic consumer support.
All calls may be monitored and recorded.
Please select from the following options.
For help with your remote control or power base, press two.
For sleep tracker, press three. To start the process of a new warranty claim, press four."
Excerpt from a call with Tempur-Pedic
Tuesday, January 30, 2024 4:13 PM
What are the hours and when should I call?
Tempur-Pedic operates the call center for this 800-821-6621 phone number Mon-Fri 8am-8pm, Sat 9am-8pm, Sun 10am-6pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 54 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Tempur-Pedic phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Tempur-Pedic staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Tempur-Pedic is Wednesday.The most busy day to call is Monday, which averages 325% more phone calls by comparison.Again, this is based on a sample of 54 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Quietest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Tempur-Pedic is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Tempur-Pedic staffs the call center well on Wednesday.
More Ways to Contact Tempur-Pedic Customer Service
There are of course other ways to contact Tempur-Pedic customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Tempur-Pedic customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Tempur-Pedic's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Tempur-Pedic agent. This phone number is Tempur-Pedic's best phone number because 1,104 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-821-6621 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Tempur-Pedic first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Tempur-Pedic has 1 phone number. It's not always clear what is the best way to talk to Tempur-Pedic representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Tempur-Pedic. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Tempur-Pedic. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.