How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Studentloans.gov phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Studentloans.gov number should go right to a real human being
Here is how our research team describes the way the Studentloans.gov phone system greets you: "This call may be monitored or recorded for quality and training purposes. We are currently experiencing longer than average wait times to get to an agent. At any time, you can say 'main menu' or press the star key to return here. In order to connect you to the right agent, you can say 'existing loan,' 'FAFSA application,' 'studentaid.gov,' or 'FASSID.' For information on how much aid you'll receive, say 'Aid.'"
Below are some clips we've found from Studentloans.gov's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"In order to connect you to an agent that can help, please choose a reason for your call."
Excerpt from a call with Studentloans.gov
Tuesday, January 16, 2024 11:29 PM
They may ask you to say or enter information
"Thanks for calling Federal Student Aid.
This call may be monitored or recorded for quality and training purposes.
We are currently experiencing longer than average wait times to get to an agent.
At any time, you can say main menu or press the star key to return here."
Excerpt from a call with Studentloans.gov
Tuesday, January 16, 2024 11:29 PM
In fact, much of this information on this page is superfluous because this Studentloans.gov phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Studentloans.gov operates the call center for this 800-433-3243 phone number Mon-Fri 9am-11pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 74 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Studentloans.gov phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Studentloans.gov staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Studentloans.gov is Tuesday.The most busy day to call is Monday.Again, this is based on a sample of 74 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Studentloans.gov is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Studentloans.gov staffs the call center well on Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
More Ways to Contact Studentloans.gov Customer Service
There are of course other ways to contact Studentloans.gov customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Studentloans.gov provides this option.
As a last, sometimes only, resort- Studentloans.gov customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Studentloans.gov's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Studentloans.gov agent. This phone number is Studentloans.gov's best phone number because 444 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-433-3243 include and other customer service issues. Rather than trying to call Studentloans.gov first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Studentloans.gov has 1 phone number. It's not always clear what is the best way to talk to Studentloans.gov representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Studentloans.gov. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Studentloans.gov. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.