REI Customer Service

Contact REI & solve common issues

Use REI's Phone Number

REI's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about REI. Below you will also find the phone and non-phone-based contact information we've gathered.

REI: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for REI.
There's more!
Click below to show 9 more questions, answers, and complete guides to common REI customer support problems.

Contacting REI customer support

Below you can compare and contrast the 3 ways to contact REI by looking at which ones are the fastest and which ones other customers recommend the most for solving REI customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact REI across the following channels: Phone, Web, Chat.

Phone number / contactWaitVotes
800-426-4840
Customer Service
2 mins71
Online Help at rei.com
Customer Service
< 4 hrs4
Live Chat at rei.com
Customer Service
4 mins3

Does GetHuman work with REI?

GetHuman does not work with REI's customer support operations, directly or in any other way. GetHuman has no partnership or relation to REI at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check REI's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting REI at a Glance

REI has 1 chat option
REI has no customer email
REI has 1 help forum
REI has no twitter handle
REI has no facebook page
Contact information overview

Answered on this page:

Does REI offer international shipping?
What is REI's warranty policy on products?
How Do I Send Someone a REI Gift Card?
What are REI's shipping options and costs?
How Do I Buy a Gift Card from REI?
Could I Get a Refund from REI Added to a Gift Card?
What is REI's price match policy?
Solutions to common issues

Contacting Other Companies

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